We have a new vacancy for a Regional Operations Manager to join our Field Engineering team in Leicester or Birmingham.
Your Challenge
- Ensure commercial contracts and arrangements are reviewed, positively risk assessed, in line with company requirements and dealt with in accordance with company process.
- Ensure that all works are only conducted once there is an agreed form of written contract in place between the company and the customer.
- Ensure that all works, and operations meet company, statutory and contractual requirements from start to completion.
- Control projects and contracts to ensure the best interests of the company are maintained, financial and reputation.
- Ensure that Customer satisfaction is always maintained.
- Ensure Urban operational teams work collaboratively with all other Business Unit departments.
- Identify opportunities for growth and communicate these internally.
- Always ensure that your staff adhere to the current Legislation, Policies and Guidelines with regards to QHSSE.
- Manage & develop financial performance of contracts including monitoring budgets to ensure targets are met.
- Ensure that all contract documentation is accurate and up to date.
- To ensure that reports, applications, and invoicing are accurately raised within deadlines.
- Maximise variations on all contracts and projects to achieve optimum financial results.
- Improve the skill levels within your Team.
- Manage and liaise with various sub-contractors to fulfil contractual requirements.
- Market the activities of the business effectively.
- Liaise and regularly meet with customers to monitor and manage progress on contracts, whilst meeting contractual obligations ensuring customer satisfaction and resolving customer complaints in a timely, efficient manner.
Your Profile
Essential
- Equivalent to GCSE Level in English and Mathematics.
- Solid experience (at least 5 years) of running a busy installation & maintenance business.
- An appropriate level of experience of financial management. Ensuring timely delivery of high-profile contracts to either a local authority or civil contractor client in busy work environments.
- Proven ability to balance conflicting requirements to produce practical and effective solutions.
- Must be prepared to make balanced decisions based on fact not thought.
- Works well under pressure.
- Excellent prioritisation skills.
- Previous management experience.
- Excellent communication skills at all levels.
- Competent in report formatting and writing.
- Must be IT literate with competency in Microsoft Office software.
- Has verbal skills including tact, diplomacy, and persuasion.
- Full driving licence.
Desirable
- Equivalent to GCSE in Information Technology.
- Previous experience within the Intelligent Transport Systems (ITS) environment.
- Sound knowledge of the statutory obligations placed on maintenance and installation service providers.
- Ability to motivate, coach and/or mentor others to facilitate development of their own skills.
- Ability to identify clear succession potential in his/her team.
- Sector 8 accredited.
Your Benefit
As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:
- Company car/allowance
- Private Medical Insurance
- 25 days holiday rising to 28 days with bank holidays in addition, plus the option to buy agreed number of days
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
- Generous employer pension contributions
- Employee Assistance Programme
- Life assurance up to 4x salary
Interested?
Please apply by clicking on the apply button.
Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.
We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.
Should we require recruitment agency involvement, we will contact the agencies on our PSL, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you and SWARCO is not responsible for any fees related to unsolicited CV’s.