This is an exciting opportunity for a Data Support Coordinator to join our very busy EV Charging team
Your Challenge
- To support in all areas of the back-office systems, ensuring that the data within is correct, and outputting information in line with agreed processes and procedures.
- To engage directly with customer and driver accounts to ensure that data and information stored is correct and up to date.
- To support the wider business with their day-to-day core data requirements and tasks.
- To be a point of contact for customers and internal teams when information from the back-office systems is required.
- Proactively monitor the networks and data integrity to ensure the highest level of data is provided at all times.
- Work with management to prioritize business and information needs
- Locate and define new process improvement opportunities
Key Tasks:
- Export, analyse and produce SLA data to meet contractual requirements for key customers.
- Export, analyse and provide reports using data from multiple systems to help support the wider team to identify trends and potential issues.
- Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction
- Support the Network Manager and wider Operational and Account Management teams with key back office system data.
- Provide support to the Services and Support desk when customer issues are escalated.
- To provide wider day to day data and reporting support for other areas of the business, these include (but are not limited to) The Account management/sales team, the Projects team and the Finance department.
Your profile
- Proficient in multiple data manipulation environments e.g. Excel, SQL, Microsoft Dynamics and other platforms for data analysis and reporting.
- Exceptional written and oral communication is a must. This role will involve regular engagement with customers, members of the public and internal teams members.
- Knowledge of Data Visualization software
- Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- A qualification in a related discipline id desirable
- The ability to input, control and analyse data and report effectively to a diverse audience.
- The candidate must be able to work on their own and produce results based on their own investigations and knowledge.
Your Benefit
As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:
- 25 days holiday with bank holidays in addition
- Employer pension contributions
- Employee Assistance Programme
- Life assurance
Interested?
Please apply by clicking on the apply button.
Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.
We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.
Should we require recruitment agency involvement, we will contact the agencies on our PSL, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you and SWARCO is not responsible for any fees related to unsolicited CV’s.